| 韩晶.基于 Kano 模型的学术会议视频用户需求研究[J].情报工程,2024,10(4):096-105 |
| 基于 Kano 模型的学术会议视频用户需求研究 |
| Research on User Requirements for Academic Conference Video Based on Kano Model |
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| DOI：10.3772/j.issn.2095-915X.2024.04.009 |
| 中文关键词: Kano 模型；学术会议；视频；用户需求 |
| 英文关键词: Kano Model; Academic Conferences; Video; User Requirement |
| 基金项目: |
| 作者 | 单位 | | 韩晶 | 中国科学技术信息研究所 北京 100038 |
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| 摘要点击次数: 200 |
| 全文下载次数: 275 |
| 中文摘要: |
| [目的/意义]在学术会议现场使用摄像设备录制专家的演讲过程，并将录制的视频进行后期剪辑和处理，这种方式可以将专家的发言与演示内容完整地记录下来，并通过剪辑和处理提取出重要观点和亮点，制作成精炼的学术讲解视频，这是目前常见的学术会议视频形式。在时效性、质量、增值服务三个维度上，用户均有多项功能需求。采用kano模型分析方法对这些需求进行分类和优先排序，以期为学术会议视频的升级迭代提供决策依据。[方法/过程]利用Kano模型，首先收集用户对学术会议视频的功能需求并编制问卷，然后将汇总的数值填入Kano评价表，确定各项功能的Kano属性，最后通过计算得到每项功能的Better-worse系数，梳理出各项功能需求实施的优先级。[结果/结论]研究结果表明：九项用户功能需求中，必备型需求三项，期望型需求两项，魅力型需求三项，无差异型需求一项，据此提出了学术会议视频功能升级迭代对策。 |
| 英文摘要: |
| [Purpose/Significance] Using camera equipment to record the expert’s speech process at academic conferences, and post editing and processing the recorded video, this method can fully record the speeches and presentations of experts, extract important viewpoints and highlights through editing and processing, and produce a refined academic presentation video. This is currently a common form of academic conference video. Users have multiple functional requirement in terms of timeliness, quality and value-added services. This study uses the Kano model analysis method to classify and prioritize these requirements, in order to provide decision-making basis for the upgrading and iteration of academic conference videos. [Methods/Processes] In this paper, Kano model is used to first collect users’ functional requirements for academic conference videos and prepare a questionnaire, then fill the summarized values into the Kano evaluation table to determine the Kano attributes of each function. Finally, the Better-Worse coefficient of each function is calculated to sort out the implementation priority of each function. [Results/Conclusions] The research results indicate that among the nine user functional requirements, there are three must-be qualities, two one-dimensional qualities, three attractive qualities, and one indifferent quality. Based on this, this article proposes iterative strategies for upgrading the functionality of academic conference videos. |
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