| 郑森,菅利荣,朱晓峰.专利信息服务平台评价研究——基于服务接触理论[J].情报工程,2023,9(3):029-042 |
| 专利信息服务平台评价研究——基于服务接触理论 |
| The Evaluation of Patent Information Service Platform Based on Service Contact Theory |
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| DOI：10.3772/j.issn.2095-915X.2023.03.003 |
| 中文关键词: 知识产权；专利信息服务平台；服务接触理论；直觉模糊层次分析法；服务效能评价 |
| 英文关键词: Patent information service platform; service contact theory; fuzzy hierarchical analysis method; service effectiveness
evaluation |
| 基金项目:江苏省社会科学基金项目“基于产学研跨组织知识集成的江苏战略性新兴产业发展机制研究” (18EYB015)。 |
| 作者 | 单位 | | 郑森 | 1. 南京航空航天大学经济与管理学院 南京 211106； | | 菅利荣 | 1. 南京航空航天大学经济与管理学院 南京 211106； | | 朱晓峰 | 2. 南京工业大学经济与管理学院 南京 211816 |
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| 中文摘要: |
| [ 目的/ 意义] 专利信息作为一种不可或缺的信息资源，集中体现了知识产权行业的核心内涵，在国家和地区发展过程中兼具科研与经济双重价值。专利信息服务平台作为专利集成的枢纽之地，正确测度专利平台服务效能，对平台自身的服务升级以及我国科技事业的发展均有重要意义。[ 方法/ 过程] 在对专利平台的应用逻辑与服务内涵进行深入剖析的基础上，基于服务接触理论，通过对现有专利平台的框架结构、功能要素等进行调研分析，结合国内外现有专利平台评价指标体系的相关内容，从前端、过程、后台三个接触点建立了专利平台服务效能三级层次评价体系；采用直觉模糊层次分析法以赋予各指标权重；并选取了十大主流专利信息服务平台测度各平台的综合服务质量水平。[ 局限]指标的选取仅从单一角度切入，可能导致评价结果不够全面，使结论存在一定的局限性。[ 结果/ 结论] 目前国内主流专利平台的平均建设水平良好，但仍存在一定的差距；在各接触维度层面，用户对于前端接触的感知程度深化，各平台的建设理念各异，服务聚焦点不同，呈现多元化导向性，专利分析服务向战略分析方向发展，信息服务水平不断加深，平台服务越来越注重与社会现实需求相结合。 |
| 英文摘要: |
| [Objective/Significance]As an indispensable information resource, patent information embodies the core connotation of intellectual property industry and has both scientific research and economic value in the national and regional development process. As a hub for patent integration, the correct measurement of patent information service platform service efficiency is of great significance for service upgrading of patent platform and development of science and technology undertakings in our country. [Methods/Processes]Based on the in-depth analysis of the application logic and service connotation of the patent platform, based on the service contact theory, through the investigation and analysis of the framework structure and functional elements of the existing patent platform, combined with the relevant content of the evaluation index system of the existing patent platform at home and abroad, A three-level evaluation system of service efficiency of patent platform was established from three contact points: front end, process and backstage. Intuitionistic fuzzy analytic hierarchy process is used to give weight to each index. Ten major patent information service platforms are selected to measure the comprehensive service quality of each platform. [Limitations] The selection of indicators from a single angle may lead to insufficient evaluation results, resulting in certain limitations of the conclusion. [Results/Conclusions] At present, the average construction level of domestic mainstream patent platforms is good, but there is still a certain gap. At the contact dimension level, users’ perception of front-end contact is deepened, the construction concept of each platform is different, the focus of service is different, showing the orientation of diversification, patent analysis services are developing to the direction of strategic analysis, the level of information service is deepening, and the platform services pay more and more attention to the combination of social realistic needs. |
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